Terms of Service

By using this website, requesting a quote, scheduling a service appointment, or allowing our technicians onto your property, you acknowledge that you have read, understood, and agree to these Terms of Service and our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, customers, and users of our website and services. You represent that you are at least 18 years of age and have the legal authority to enter into this agreement — or, if scheduling service for a property you do not own, that you have obtained the property owner's authorization.

Best Plumber in DFW provides residential and light commercial plumbing services in the Dallas-Fort Worth metroplex, including but not limited to:

• Plumbing repairs and fixture installations
• Water heater installation, repair, and maintenance
• Drain cleaning, hydro jetting, and sewer line services
• Leak detection and pipe repair
• Whole-home repiping and gas line services
• Emergency plumbing response (24 hours a day, 7 days a week)

We reserve the right to decline service at our discretion, including in situations involving unsafe conditions, properties outside our service area, or work outside the scope of our licensing.

Appointment windows are estimated and not guaranteed. While we make every effort to arrive within the scheduled window and notify you when our technician is on the way, delays may occur due to circumstances beyond our control, including traffic, prior jobs running over, or emergencies.

Cancellations: We ask that you provide at least 2 hours' notice if you need to cancel or reschedule a non-emergency appointment. We reserve the right to charge a trip fee for cancellations made after a technician has been dispatched.

Access: You agree to provide safe and reasonable access to your property and the area requiring service at the scheduled time. If our technician arrives and access cannot be obtained, a trip fee may apply.

SMS Program Description

By providing your mobile phone number and opting in, you consent to receive SMS messages from Best Plumber in DFW related to:

• Appointment confirmations and reminders
• Customer service communications
• Service updates and follow-ups
• Emergency notifications related to your service
• Marketing or promotional messages (only where separately consented)

Consent to receive SMS messages is not a condition of purchase. Message frequency varies based on your interactions with our business.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message confirming your unsubscribe status. You will no longer receive SMS messages from us unless you opt in again.

Support Instructions

For assistance, reply HELP to any message, or contact us directly:

• Email: [email protected]
• Phone: (817) 635-BEST (2378)

Message & Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Age Requirement

SMS services are intended for individuals 18 years of age or older. By opting in, you confirm that you meet this requirement.

Privacy Policy

Information collected as part of the SMS program is governed by our Privacy Policy, including our SMS Data Protection statement confirming that no mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We provide upfront pricing before beginning any work. Our technician will diagnose the issue and present you with a written or verbal quote. Work will not begin until you have approved the price.

• All quoted prices include labor and standard materials unless otherwise stated
• Additional charges may apply if unforeseen conditions are discovered during the work
• Payment is due upon completion of service unless other arrangements have been made in writing
• We accept major credit cards, debit cards, checks, and cash

Unpaid balances may be subject to collection action. You agree to pay all reasonable costs of collection, including attorney's fees, in the event of non-payment.

We stand behind our work. All labor performed by Best Plumber in DFW is warranted against defects in workmanship for 1 year from the date of service, unless a different warranty period is specified in writing at the time of service.

• Parts and materials are subject to the manufacturer's warranty
• Water heater installations carry the manufacturer's stated warranty (typically 6–15 years depending on the unit)
• Warranty does not cover damage caused by misuse, external factors, or work performed by other parties after our service
• To make a warranty claim, contact us within the warranty period and describe the issue

Our satisfaction guarantee means that if you are not satisfied with the quality of our work, we will return to address the issue at no additional charge, at our discretion.

By scheduling service, you grant our licensed technicians permission to access the relevant areas of your property to perform the requested work. You agree to:

• Disclose any known hazards on the property, including mold, asbestos, unsafe structures, or aggressive animals
• Ensure that any minors or pets are secured away from the work area
• Provide access to necessary utilities, including water shut-off valves and electrical panels, as required for the work

Our technicians have the right to refuse or stop work if they determine that conditions on the property are unsafe. We are not responsible for pre-existing conditions or damage that is not caused by our work.

To the maximum extent permitted by applicable law, Best Plumber in DFW shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services or your use of our website, including loss of profits, loss of data, property damage not directly caused by our work, or personal injury not directly caused by our negligence.

Our total liability to you for any claim arising out of or related to our services shall not exceed the amount you paid us for the specific service giving rise to the claim.

Nothing in these Terms limits our liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to:

• Use our website in any way that violates applicable local, state, or federal laws
• Attempt to gain unauthorized access to any part of our website or systems
• Transmit any spam, malware, or harmful code through our website or contact forms
• Scrape, harvest, or collect data from our website without our express written permission
• Impersonate our company, employees, or any other person or entity

We reserve the right to terminate or restrict your access to our website at any time, without notice, for conduct that we believe violates these Terms or is harmful to us, other users, or third parties.

All content on this website — including text, graphics, logos, images, and software — is the property of Best Plumber in DFW or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws.

You may view and print pages from our website for your personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our express written permission.

We encourage you to contact us first if you have a concern or dispute — most issues can be resolved quickly with a direct conversation. Please reach out to us at (817) 635-BEST (2378) or [email protected].

If a dispute cannot be resolved informally, you agree that any legal claim arising out of or relating to these Terms or our services shall be resolved through binding arbitration in Tarrant County, Texas, under the rules of the American Arbitration Association, rather than in court — except that either party may seek emergency relief in a court of competent jurisdiction to prevent irreparable harm.

Class action waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes not subject to arbitration shall be brought exclusively in the state or federal courts located in Tarrant County, Texas, and you consent to the personal jurisdiction of such courts.

We reserve the right to update or modify these Terms of Service at any time. When we do, we will update the "Last updated" date at the top of this page. Changes are effective immediately upon posting unless we state otherwise.

Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically. If you do not agree to the revised Terms, you should discontinue use of our website and services.

If you have questions or concerns about these Terms of Service, please contact us: